Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Albatross platform (“Service”), operated by Albatross (“we,” “our,” or “us”). By subscribing to or using the Service, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

Albatross is an AI-powered event sales automation platform designed for golf courses. The Service automates the inquiry-to-contract workflow by:

• Detecting and classifying inbound event inquiry emails
• Generating branded proposals with deterministic, menu-based pricing
• Facilitating GM review and approval via magic link
• Sending proposals and collecting deposits through Stripe
• Managing email communication on the same Gmail thread

2. Human-in-the-Loop Guarantee

No AI-generated email or proposal is ever sent to an event buyer without explicit approval from the golf course’s General Manager (GM) or authorized staff. The GM retains full control over all outbound communications and may edit, approve, or reject any draft before it is sent.

3. Pricing & Billing

3.1 Subscription

• Base fee: $199 per month
• Success fee: 0.75% of each closed contract value (charged when a deposit is collected)
• Billing is processed monthly via Stripe

3.2 Free Trial

New customers receive a 14-day free trial with full access to all features. No credit card is required to start the trial. At the end of the trial period, you must subscribe to continue using the Service.

3.3 Subscription Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.

4. Event Cancellation Policy

The following default cancellation policy applies to events booked through Albatross. Golf courses may customize these terms in their account settings:

5. Data Ownership

The golf course retains full ownership of all data provided to or generated through the Service, including customer information, event details, proposals, and contracts.

By using the Service, you grant Albatross a limited, non-exclusive, revocable license to process your data solely for the purpose of providing and improving the Service. Upon termination, you may request an export of all your data in a standard, machine-readable format.

6. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Send spam, unsolicited bulk emails, or deceptive communications through the platform
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service in a manner that could damage, disable, or impair it
• Sublicense, resell, or redistribute access to the Service without written permission

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied
• Albatross shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data
• Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total amount paid by you to Albatross in the twelve (12) months preceding the claim
• We do not guarantee that AI-generated drafts will be free of errors; the human-in-the-loop approval process exists for this reason

8. Indemnification

You agree to indemnify and hold harmless Albatross, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

9. Termination

• Either party may terminate this agreement with 30 days’ written notice to the other party
• We may immediately terminate or suspend your access if you violate these Terms or engage in activities that harm the Service or other users
• Upon termination, you may request an export of your data within 30 days. After this period, your data will be deleted in accordance with our Privacy Policy

10. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or the Service shall be resolved in the federal or state courts located in the United States. Both parties agree to submit to the personal jurisdiction of such courts.

11. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you via email at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

13. Contact

For questions about these Terms of Service, please contact us at:

hello@albatross.golf